NAVIS Narrowcast will convert your reservation takers into reservation makers. Your reservations staff will increase their reservation conversion rate so that you capture more reservations on the first call.
It starts by accurately measuring the conversion rate of each of your reservation agents. NAVIS Narrowcast provides real-time reports that allow you to know anytime, for any date range, the agents who are performing and those who aren't. For each of your agents, you will know:
- Number of calls answered
- Number of reservation calls answered
- Amount of revenue booked
- Revenue per answered call
- Revenue per reservation call
- Revenue per booking
- Conversion percentage
- Number of bookings
- Totals for all categories
Armed with this information, you will be able to identify your stars, your average performers, and the ones who need help.
But you're never alone in your quest for more leisure revenue. Read how your NAVIS Client Advocate will be with you every step of the way.Read On